Job Description
We are thrilled to announce an excellent career opportunity for fresh graduates!
Position Overview:
We are seeking a motivated and experienced Relationship Manager to oversee the interactions between our team and clients. The ideal candidate will possess strong interpersonal skills, a deep understanding of the domain, and the ability to facilitate productive relationships that enhance client satisfaction and engagement.
Key Responsibilities:
Team Management:
Recruit, onboard, and manage a diverse team, ensuring they are aligned with our company’s values and standards.
Client Engagement:
Develop and maintain strong relationships with clients, understanding their needs and preferences to enhance their experience with our services.
Consultation Facilitation:
Coordinate and manage the scheduling of consultations between clients and team members, ensuring seamless communication and satisfaction.
Quality Assurance:
Monitor and evaluate team performance and client feedback to ensure high-quality service delivery.
Training and Development:
Provide training and support to team members, helping them enhance their skills and service offerings.
Conflict Resolution:
Address any issues or concerns that arise between clients and team members, facilitating resolutions that uphold company values.
Feedback Loop:
Gather insights from both clients and team members to inform service improvements and enhance user experience.
Market Trends:
Stay informed about industry trends, competitor offerings, and best practices to ensure our platform remains competitive and relevant.
This role offers a unique opportunity to work in a dynamic environment, develop key skills, and make a meaningful impact.
Key skill Required
- Being specific when providing feedback
- Leadership and team management.
- Communication skills
Designation
- Relationship Manager